Refund policy
Return and Refund Policy
At Whippie's, we take pride in offering unique, made-to-order products created especially for our customers. Many of our products are produced and fulfilled through trusted print-on-demand and specialty manufacturing partners.
Because these items are made specifically for each order, all sales are final unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
Your satisfaction matters to us, and we're committed to resolving eligible order issues promptly and fairly.
1. Damaged, Defective, or Incorrect Items
If your order arrives with a manufacturing defect, printing error, damage, or an incorrect item, please contact us within 5 days of delivery, whenever possible.
Examples of eligible issues include:
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Incorrect print placement or alignment
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Double printing or missing design elements
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Significant printing or production defects
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Manufacturing defects, including damaged stitching or faulty construction
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Items damaged during production or shipping
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Receiving a different item, size, color, or design than what you ordered
How to Report an Issue
Email whippiesstore@gmail.com with:
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Your order number
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A brief description of the problem
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Clear photographs showing the damage, defect, or incorrect item
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A photograph of the packaging or shipping label, if relevant
We will review your claim and, when appropriate, coordinate with our fulfillment partners to resolve the issue.
For approved claims, we will provide an appropriate resolution, which may include a replacement or refund to the original payment method.
The five-day reporting period helps us investigate issues promptly but does not limit any rights or remedies provided by applicable law.
2. Final Sale and Non-Returnable Items
Because most Whippie's products are manufactured specifically for each order, we generally cannot accept returns, exchanges, or refunds for:
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Changes of mind or personal preferences
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Incorrect sizes selected by the customer
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Incorrect personalization information submitted by the customer
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Slight color variations caused by differences in screen displays
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Minor variations consistent with the product description or manufacturing process
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Normal wear and tear
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Items damaged through improper use or care
Please review all product details, size charts, colors, personalization information, and shipping estimates carefully before completing your purchase.
This policy does not exclude refunds or other remedies required under applicable consumer protection laws.
3. Personalized and Custom Orders
Personalized and custom-made products are created according to the information supplied during checkout or through an agreed-upon custom order request.
Please verify all names, dates, spelling, colors, sizes, and design selections before submitting your order.
We cannot guarantee that personalization errors submitted by the customer can be corrected once production begins.
If Whippie's or one of our production partners makes an error that differs from the approved order specifications, please contact us using the reporting instructions above.
4. Order Changes and Cancellations
Many of our orders are automatically submitted to production shortly after they are placed.
If you need to correct an order or request cancellation, email whippiesstore@gmail.com as soon as possible.
We will make reasonable efforts to accommodate your request before production begins. However, changes and cancellations cannot be guaranteed once an order has entered production.
If an order has not yet entered production, we will review whether cancellation is possible.
Any cancellation rights required by applicable law remain unaffected.
5. Refund Processing
If a refund is approved:
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Refunds are issued to the original payment method whenever possible.
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We will notify you when your refund has been processed.
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The time required for funds to appear in your account depends on your bank or payment provider.
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Refunds may take approximately 3–5 business days to appear after processing, although some financial institutions may require additional time.
If you have not received an expected refund or an update on your approved claim within five business days, please contact us.
6. Replacements
If a replacement is approved, we will arrange for the affected item to be reproduced or replaced as appropriate.
Replacement production and shipping times may vary depending on the product and fulfillment partner.
We will provide available replacement information and updates as your claim is resolved.
Customers will not be charged for an approved replacement of an item that arrived damaged, defective, or incorrect due to a fulfillment error.
7. Returning Damaged or Incorrect Merchandise
Please do not mail products back to Whippie's or to a manufacturing partner without contacting us first.
Because our products may ship from different fulfillment locations, return instructions vary by order.
In many situations, photographs are sufficient for us to investigate a production issue without requiring the item to be returned.
If a physical return is necessary, we will provide instructions and explain any applicable shipping arrangements before you send the item.
8. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please:
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Verify the shipping address on your order confirmation.
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Check around the delivery location and with household members or neighbors.
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Contact the shipping carrier for available delivery information.
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Email whippiesstore@gmail.com if the package remains missing.
We will review the available shipping information and help investigate the delivery issue.
Where a package is confirmed lost in transit, we will work with the fulfillment partner or carrier to determine an appropriate resolution, consistent with applicable law.
9. Shipping and Delivery
Production and delivery times vary depending on the product, fulfillment partner, shipping method, and destination.
Estimated production and delivery times are provided for planning purposes and are not guaranteed unless expressly stated.
For additional details, please review our Shipping Policy.
10. Contact Us
If you have questions about your order, a product issue, or this Return and Refund Policy, we're happy to help.
Whippie's
Email: whippiesstore@gmail.com
Website: https://whippiesstore.com
When contacting us about an existing order, please include your order number so we can assist you efficiently.
We appreciate your support of Whippie's and the opportunity to make things right when an order doesn't arrive as expected.
11. Consumer Rights
Nothing in this policy is intended to limit or exclude any non-waivable rights or remedies customers may have under applicable consumer protection laws.
Where applicable law provides additional rights regarding defective goods, incorrect items, cancellations, returns, or refunds, those rights take precedence over conflicting provisions of this policy.
